What are the responsibilities and job description for the Service Parts Specialist position at Midway Farm Equipment?
Build a great sales career with us!
We are Midway Farm Equipment in Mountain Lake, MN, and we have a 93-year track record of excellence in supplying and servicing the agricultural market with the equipment they need. We are an independently operated and local family owned dealership that prides ourselves on being able to solve our customers’ needs. In our dealership, we currently sell and service the latest equipment from Massey Ferguson, Gleaner, Versatile and over 20 short line manufacturers including the heritage brands of Allis Chalmers, Agco Allis, Challenger, Deutz and White.
We offer the opportunity for stable, rewarding, and challenging work with a growing company. At Midway Farm Equipment, Inc. there are opportunities to grow and advance in your career.
We are currently looking for a Service Parts Specialist to join our team! The Service Parts Specialist plays a crucial role in service quality and efficiency by working closely with Service Manager, Service Writer, and Service Technicians to promote parts sales, source parts, and deliver parts for repairs. Here are some key responsibilities and qualifications for this role:
Responsibilities:
- Work with technicians to identify and source parts needed for work orders
- Identify opportunities for additional part sales on work orders
- Use Parts and Finance programs to drive parts sales and increase margin on parts
- Monitor status of part availability and delivery to technicians
- Add parts to work orders and track ordering status
- Participate in daily shop walk arounds and status meetings
- Backup to Service Writer as a point of contact for Customer service-related inquiries
- Identifies and coordinates product training for Parts staff
- Maintain and organize the shop inventory of supplies and order replacement supplies as needed.
- Inspect received shop parts for quality and accuracy, handle returns or exchanges, and ensure parts meet the required standards.
- Quote prices to customers, handle inquiries, and resolve issues related to shop parts and services
Requirements:
- Experience with agricultural parts, heavy equipment parts, or automotive parts preferred.
- Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
- Excellent customer service skills
- Ability to work extended hours as needed.
- Excellent interpersonal and verbal communication skills.
- High attention to detail and excellent organizational skills.
- Valid driver’s licenses with verifiable safe driving history.
- Appreciation for numbers and embrace marketing
Our employees receive competitive wages and can participate in the benefits which currently include medical insurance, life insurance, paid time off, paid holidays, a retirement program with employer match, and a company discount. In addition, Midway Farm Equipment, Inc. provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
Job Type: Full-time
Pay: $1,073.00 - $1,627.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $1,073 - $1,627