What are the responsibilities and job description for the Front Desk Agent position at Midway Hotel Center?
Job Summary:
We are seeking a Front Desk Agent to join our team and be the first point of contact for our guests. The ideal candidate will have a passion for providing exceptional customer service and creating a welcoming environment.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out processes
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests promptly and effectively
- Maintain a clean and organized front desk area
- Provide information about hotel services, facilities, and local attractions
- Process reservations and cancellations accurately
Experience:
- Previous experience in guest relations, front desk, or customer service roles preferred
- Familiarity with phone systems and proper phone etiquette
- Knowledge of hospitality management practices
- Multilingual or bilingual skills are a plus
- Strong communication and interpersonal skills
This position offers an opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills. If you are passionate about creating memorable experiences for guests, we would love to hear from you.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
Salary : $15 - $16