What are the responsibilities and job description for the Senior Service Desk Analyst position at Midway Industrial?
Role Description
This is a full-time remote role for a Senior Service Desk Analyst. The Senior Service Desk Analyst will be responsible for providing technical support and assistance to end-users. They will troubleshoot issues, escalate problems as needed, and ensure timely resolutions to meet service level agreements.
Qualifications
- Proven experience in IT support or help desk roles
- Strong understanding of ITIL framework and service desk operations
- Excellent communication and customer service skills
- Proficiency in troubleshooting hardware, software, and network issues
- Ability to prioritize and manage multiple tasks effectively
- Knowledge of remote support tools and ticketing systems
- Bachelor's degree in Information Technology or related field
- Experience in mentoring junior support staff
