Job Description
Job Description
JOB OVERVIEW
Under general supervision, the driver / residential aide (D / RA) ensures an efficient and positive work environment at the shelter. Responsibilities include safely and orderly transporting staff, clients, and supplies (using a 14-passenger van) to different locations within New York City. Additionally, the D / RA performs various office tasks to oversee and support client needs onsite. This role involves collaborating with leadership, social services, and security personnel to maintain a safe shelter environment for families, engaging directly with clients, and ensuring proper documentation procedures are followed. Overtime shifts may be required.
EXPECTATIONS OF ALL EMPLOYEES
The employee is expected to exemplify Midway Living’s policies and procedures with steadfast dedication, serving as a model of compliance within and beyond the organization. They embody the values and standards of Midway Living, setting an example for colleagues. With a meticulous approach to managing their workload, tasks are consistently completed promptly and efficiently. The employee demonstrates exemplary attendance and reliability, consistently arriving on time and rarely missing work, ensuring assignments are carried out with timeliness, accuracy, and thoroughness. Effective communication, both verbal and written, defines their interactions with superiors, colleagues, and external parties. They prioritize building and nurturing relationships, fostering productive collaborations with superiors and colleagues while maintaining professionalism and constructive engagement.
ESSENTIAL JOB FUNCTIONS
DRIVER
- Keep detailed vehicle trip logs.
- Perform regular preventive maintenance to ensure vehicle reliability.
- Maintain regular fueling and cleaning schedules for the vehicle.
- Maintain a safe driving record.
RESIDENTIAL AIDE
Ensure proper identification and logging of all visitors in the logbook.Offer professional greetings to all residents, visitors, and colleagues.Complete and submit arrival packets for new residents, exit logs, daily occupancy forms, etc., adhering to Midway Living, the Department of Homeless Services (DHS), and Office of Temporary and Disability Assistance (OTDA) guidelines.Record and file all incidents appropriately in the incident binder. Generate and submit detailed incident reports, including information about the incident and the names of first responders (police, ambulance, fire department, ACS, political parties, news outlets).Supervise incident management involving clients and other staff as required.Report all incidents promptly to management.Maintain various logs including school attendance, Administration for Children's Services (ACS), emergency contacts, and shift summaries, etc.Responsible for conducting partial intake assessments, including but not limited to, clients.Conduct crib audits to assess compliance with "Safe Sleeping" standards and report findings.Enforce the curfew regulations and conduct room checks and hourly rounds as required.Ensure timely and accurate completion of Nightly Signature Rosters, record on Midway Living website, and file all relevant paperwork relating to shift.Distribute DHS notices such as 4002 notices, appointment slips, and mail to residents.Conduct inspections of units, and wellness checks to maintain a clean and healthy environment for clients.Ensure thorough review and delivery of all relevant information and documentation to the incoming shift.Maintain cleanliness and proper maintenance of office and equipment.Distribute mail to clients.Coordinate the food distribution process, including receiving deliveries, performing light food preparation (excluding cooking), serving food, and managing trash disposal (if applicable).Compile and submit detailed shift summary reports.Collaborate with security staff to uphold a secure environment for employees, clients, and visitors.Assist custodial and security staff with the maintenance and security of the facility.Respond promptly and professionally to emergencies.Support initiatives to transition families into permanent housing.Assist in facilitating move-outs.Prepare units for vacancies by emptying, cleaning, and tagging client materials as necessary.Ensure that the lobby and front of the building are consistently cleared.Prevent loitering in all areas within and surrounding the building.Assist with fire drills / emergency evacuations.Responsible for ensuring safety and providing general support to assigned programs across various departments or divisions.Provide occasional instruction or assistance to other employees.Regularly update progress on the Midway Living portal.Fulfill other duties aligned with the scope and responsibilities of the position.EDUCATION & EXPERIENCE
High School Diploma or equivalentValid NYS Driver’s LicenseAbility to effectively interact with facility staff and clientsQUALIFICATIONS & PREFERRED SKILLS
ProfessionalismAttention to detailCommunication skillsTime management
