What are the responsibilities and job description for the Customer Success Associate position at Midway Nissan?
Are you passionate about people and committed to delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Join our growing team as an Automotive Customer Success Associate and help drive customer sales satisfaction to the next level!
About the Role
As an Automotive Customer Success Associate, you’ll be the trusted point of contact for our valued customers, ensuring they have a seamless, positive experience from start to finish. You’ll work closely with your sales team and sales manager to execute processes.
Responsibilities
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Serve as the primary liaison between customers and our Sales Managers
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Assist customers with inquiries, updates, and post-purchase support
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Troubleshoot concerns and proactively identify customer pain points to better assist with the Sale
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Track feedback and work with internal teams to improve customer experience
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Maintain accurate records in our CRM system
Requirements
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1–2 years of experience in customer service
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Strong communication and problem-solving skills
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Ability to work independently and as part of a team
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Passion for customer satisfaction
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Automotive knowledge is a plus
What We Offer
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Commission pay with guaranteed income
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Opportunities for growth and advancement
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Health, dental, and vision benefits, 401K, 401K Matching
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Supportive team culture and ongoing training
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A chance to be part of a dynamic and innovative automotive company
- Employee discounts
