What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at MIDWAY WRECKER SERVICE?
Consider these questions before applying:
1. Can you show up to work and be on time?
2. Do you want to put in the effort to learn to be a Midway dispatcher?
3. Can you multitask and work under pressure?
4. Can you work 12 hour shifts?
5. Can you work day shifts and night shifts?
6. Can you work some weekends?
7. Do you have basic computer and typing skills?
8. Can you work as a team with your coworkers?
Please only apply if you can answer YES to all of these questions.
Overview
We are looking for Dispatchers to join our team! We are a fast paced, high energy, family owned business. You will be responsible for receiving all initial incoming service requests and other calls; determining correct routing of calls; determining appropriate towing service needs and dispatching to tow operators. You will also be responsible in assisting the Supervisors and Dispatch Manager when necessary.
Scheduling
Rotating schedule of 12 hour shifts. MUST BE ABLE TO WORK NIGHT SHIFT.
Responsibilities
- Answer all incoming calls as quickly as possible while conveying a cheerful and competent attitude to all callers
- Call management (record call information, maintain details of each call, courteously update customers with call information and accurately enter and update calls in management system)
- Use GPS systems to monitor trucks/drivers
- Provide routing information to drivers
- Dispatch towing and road service calls to drivers in the most efficient and timely manner possible
- Communicate with customers concerning their vehicle status
- Serve as the primary link between customer and Company, always conveying a professional customer service ethic and philosophy
- The dispatcher must also work cooperatively with all other Dispatchers, Managers and Supervisors
Requirements
- Clear, pleasant, intelligible verbal skills and legible writing skills
- Strong multi-tasking ability and problem-solving skills
- General Computer knowledge and typing skills
- Basic math and algebra skills
- Strong work ethic and positive attitude
- Able to show up and be on time
- Able to work as a team
Pay
- Starting pay is $15/hour*
- Bonus pay
- Benefits available (Health insurance, Dental insurance, Simple IRA, Paid time off & Employee discount)
*Training pay is $13/hour
Why choose to work for Midway Wrecker Service?
We are always looking for energetic, ambitious, and dedicated individuals to become a part of our team. We strive to provide the best services in the Hill Country and pride ourselves on having the best employees that help us achieve that. If you enjoy helping people and learning new things in a fast-paced, energetic and professional work environment; then we'd like you to submit an application.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13 - $15