What are the responsibilities and job description for the Operations Manager, Sprinkler Division position at Midwest Alarm Services?
Overview
Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.
Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.
Job Skills / Requirements
Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.
This role is responsible for overseeing the operations of the Sprinkler Division, including recruitment, training, and development of union sprinkler technicians who will inspect, service, and maintain sprinkler systems across the region. This leadership role requires a strong background in sprinkler systems, team management, and customer service.
Key Responsibilities:
Key Responsibilities:
- Maintain union relationship to oversee hiring, training, and continuous development of union technicians, ensuring they meet company and industry standards.
- Develop and implement performance goals and KPIs for the division, driving continuous improvement.
- Ensure compliance with local, state, and federal fire safety regulations.
- Create and maintain schedules for inspections and service calls, ensuring timely delivery of services.
- Provide technical guidance and support to technicians as needed.
- Cultivate a strong team culture, fostering open communication and professional growth.
- Maintain strong relationships with clients and ensure excellent customer service.
- Prepare and manage division budgets, ensuring cost-effectiveness and profitability.
- Collaborate with other departments to streamline operations and improve customer satisfaction.
- Stay up-to-date on industry trends, technologies, and regulations related to sprinkler systems.
Qualifications:
- 5 years of experience in sprinkler system inspection, service, or a related field, with at least 2 years in a management role.
- Strong knowledge of NFPA standards and fire safety regulations.
- NICET certification in fire sprinkler systems.
- Bachelor's degree in business management, engineering, or a related field is preferred.
- Proven experience in hiring, training, and developing technical teams.
- Excellent organizational and leadership skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong problem-solving skills and technical aptitude.
- Excellent verbal and written communication skills.
- Valid driver’s license and willingness to travel within the Midwest region.
#MIDW
Education Requirements (Any)
Bachelor's Degree preferred
Certification Requirements (Any)
NICET- Sprinkler Systems
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Long Term Disability, 401K/403b Plan, Educational Assistance, Special Incentive Plans
Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check
