Body Shop Manager

Summary/Objective

The Body Shop Manager develops business through insurance adjusters, customers and other sources to assure an adequate sales volume. Provides a reasonable department operating profit and maintains customer satisfaction standards while controlling expenses. Directs the activities of the body shop employees in performing body and paint repairs, including meeting time schedules and productivity levels and maintaining high quality standards. Maintains all OSHA/EPA regulations.

Essential Functions

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates and monitors the performance of all body shop employees.
• Directs and schedules the work of all body shop employees.
• Establishes and maintains good working relationships with customers and insurance adjusters to encourage repeat and referral business.
• Implements aggressive marketing plan to increase body shop business.
• Visits customer locations to write estimates and make sales calls.
• Monitors technician’s daily productivity reports and submits weekly reporting.
• Follows up on department orders to ensure parts availability.
• Monitors the progress and completion of vehicles in the shop ensuring that proper repair and safety procedures are followed.
• Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handles customer complaints immediately and according to dealerships guidelines.
• Monitors paper flow to ensure all documents are accounted for and closed in a timely manner. Prepares final billing for completed repair work.
• Understands, keeps abreast of and complies with state, federal and local regulations that affect body shop operations. Provides necessary training for employees.
• Ensure proper safety equipment is being used at all times. Maintains a clean, organized work area.
• Attends dealership staff meetings.
• Maintains a professional appearance and attitude with co-workers, customers, vendors.
• Follows all company policies and procedures. Enforces company policy and procedure to body shop staff.

Competencies

1. Valid driver's license with good standing MVR.

2. Computer and basic office equipment proficient.

3. Excellent verbal and communication skills.

4. Team oriented, flexible and focused on maintaining high level of customer service.

5. Must be a leader capable of motivating a staff to succeed.

6. Ability to manage multiple projects and or people.

7. Goal oriented self-starter.

Supervisory Responsibility Supervise all Body Shop staff. Typically, 4 or more employees.

Work Environment

This job operates in an office setting but also requires frequent movement throughout the parts and service departments. This job operates in an office setting but also requires frequent movement throughout the service department and customers place of business. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment can be loud.

Physical Demands

Sit or stand for prolonged periods of time.

Climbing in and out of vehicles.

Occasional stooping and bending.

Ability to lift/push/pull up to 45 lbs.

Normal range of hearing and vision.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:30 a.m. to 5:30 p.m. This position would require working evenings and weekends on occasion, working with customers and key management on various projects and sales. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. and must work a minimum of 40 hours each week to maintain full time status.

Required Education and Experience

High School diploma or equivalent. Business degree preferred.

Minimum 5 years’ Shop Manager with estimating experience.

Minimum 7 years’ Heavy Duty Truck Equipment and/or Body Shop Technician experience

Dealership experience preferred.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry. We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.