What are the responsibilities and job description for the Patient Services Representative position at Midwest Cardiovascular Institute?
Nature of Duties:
Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.
Qualifications:
- High school diploma or equivalent.
- Preferred knowledge of scheduling, insurance, and billing.
- Strong communication and customer service skills.
- Ability to learn computerized office systems.
Specific Duties:
- Answer phones, schedule and confirm appointments, check patients in/out, follow up on no-shows, and contact recall patients.
- Greet patients professionally and complete registration.
- Confirm physician schedules and assist with changes.
- Document patient flow and wait times.
- Collect co-pays, ensure insurance verification, and update demographic info for billing.
- Maintain HIPAA compliance and provide Privacy Practices to patients.
- Perform other duties as needed.
Compensation: Pay starting at $17.8750. Pay will commensurate with experience
Company Benefits:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents.
