What are the responsibilities and job description for the Full time RN Customer Support Specialist position at Midwest Career Source Vocational School?
Company Overview
Midwest Career Source is a leading vocational training school dedicated to providing post-high school educational training for aspiring healthcare professionals. Our mission is to equip students with the skills and knowledge necessary to excel in their healthcare careers.
Summary
As a Customer Specialist at Midwest Career Source, located in Belleville, Il, you will be the frontline representative ensuring exceptional applicant/student/graduate services and support. This role is vital in enhancing our applicant/student/graduate's experience and facilitating their journey towards successful healthcare careers.
Responsibilities
- Provide outstanding customer service and support to students and clients via phone and in-person interactions.
- Manage incoming calls and inquiries, ensuring accurate information is conveyed effectively.
- Assist with data entry tasks, maintaining up-to-date records of client interactions and services provided.
- Analyze applicant/student needs, barriers to employment and provide tailored solutions/plans to enhance their educational experience.
- Collaborate with team members to improve service delivery and operational efficiency.
- Maintain professionalism and phone etiquette during all communications with clients.
- Support office operations as needed, contributing to a positive work environment.
Qualifications
- Bachelor's Degree in Healthcare, Registered Nurse
- Proven experience in customer service or client services roles, preferably in an educational or healthcare setting.
- Strong phone etiquette skills with the ability to communicate clearly and professionally.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Basic data entry skills with attention to detail for maintaining accurate records.
- Experience in call center environments is highly desirable.
- Ability to analyze client needs and provide effective solutions promptly.
- Cash handling experience is beneficial but not required.
If you are passionate about helping others succeed in their healthcare careers and possess the skills to deliver exceptional customer service, we invite you to apply today at Midwest Career Source!
Job Type: Full-time
Pay: $27.00 - $30.00 per hour
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Belleville, Illinois 62223 (Preferred)
Ability to Relocate:
- Belleville, Illinois 62223: Relocate before starting work (Required)
Work Location: In person
Salary : $27 - $30