What are the responsibilities and job description for the Print Sales / Solutions Consultant position at Midwest Connect?
As part of the Business Development team, the Print Solutions Consultant is responsible for managing inbound print sales, coordinating jobs from order to production, and ensuring seamless communication between clients and our internal teams. This role bridges sales and production by providing expert guidance on print solutions, processing orders, and monitoring job progress to ensure accuracy, quality, and on-time delivery.
Responsibilities:
- Managing inbound print sales inquiries, provide quotes, and develop customer relationships through consultative sales
- Serving as a primary point of contact between clients and the production team, ensuring clear communication and job accuracy
- Assisting customers in selecting the best print solutions for their needs, ensuring proper specifications and materials
- Communicating job details, timelines, and any necessary approvals with clients
- Coordinating with the prepress and production teams to ensure files are prepared correctly for printing and mailing
- Confirming with production that completed print jobs meet client expectations
- Maintaining job details in order management systems and assisting with workflow optimization
- Supporting field sales reps by assisting with client follow-ups and job-related questions
- Performing other tasks as needed to ensure customer needs are met and production runs smoothly
Ideal Qualifications:
- Strong verbal and written communication skills
- Commitment to customer satisfaction and retention
- Effective decision-making skills to prioritize workload
- Strong organizational skills and attention to detail
- Self-motivated and able to work independently
- Knowledge of print production processes, including prepress and finishing
- Experience with CRM or print MIS systems is a plus
- Proficient in Microsoft Office (e.g., Word, Excel, Outlook)
Requirements:
- Prior experience in print sales, customer service, or project coordination
- Must be able to lift up to 30 pounds for handling print materials, if needed