What are the responsibilities and job description for the Patient Care Coordinator/Receptionist position at Midwest Ear Nose & Throat?
Summary
The Patient Care Coordinator/Receptionist is responsible for a wide variety of patient interaction, including answering calls, scheduling clinic visits, calling patients to schedule appointments from referrals, communicating with patients to verify registration information, and verifying eligibility prior to date of service, and communicating with other clinical and administrative personnel for the smooth and effective function of the clinic.
Responsibilities
- Answer phone to respond to patient inquiries or direct to appropriate resource.
- Obtain insurance information to initiate mini registration of patients for scheduling.
- Greet and check in patients in a timely and professional manner.
- Obtain full registration of patients via iPad or paper forms in order to ensure proper billing and payment for services rendered.
- Check out patients, reschedule, and collect on balances due.
- Verify insurance eligibility via online or telephone.
- Demonstrate a commitment to promote a safe environment for patients, visitors and peers
- Maintain confidential and accurate patient records
- Perform day-end activities such as next day schedule review and distribution.
- Perform other duties as required.
Qualifications
- High School Diploma or equivalent work experience
- Proven track record with customer service skills, multi-tasking, with attention to detail.
- Experience in a medical clinic preferred.
- Computer experience and familiarity with EMR, Windows, Microsoft Outlook, Excel and Word.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 2 years (Preferred)
Work Location: In person
Salary : $18
