Tier II Technical Solutions Agent

Job Description

Job Description

Are you a problem-solving superhero ready to save the day for customers in need? Do you thrive on helping others and using your analytical skills to troubleshoot complex issues? If so, we have the perfect role for you on our Technical Solutions Team!

What You'll Do

As a member of our Technical Solutions Team, you'll play a critical role in resolving complex issues related to our customers' fiber internet and telephone services. Your mission will be to provide timely resolutions, minimize downtime, and deliver exceptional customer service. You will :

• Set up customers' Wi-Fi and smart devices.
• Troubleshoot and resolve technical issues via phone, email, chat, and web sessions.
• Communicate effectively with customers and field technicians.
• Diagnose software and network issues.
• Investigate errors and guide users through resolutions.
• Sell MEC products and services to enhance customer satisfaction.

Who You Are

You are a customer-focused professional who enjoys teaching and helping others. You're tech-savvy, patient, and quick to learn new concepts. You embrace challenges and see errors as opportunities for growth. Ideally, you have :

Why You Should Apply

Join a dynamic, fun, and supportive team where your personal values align with a company that genuinely cares about its community. At MEC, you'll thrive in a culture that values collaboration, fosters innovation, and emphasizes mutual support.

Job Overview

Think we're a good match? Apply by February 2!

About MEC

In the 1930s, Midwest Energy & Communications (MEC) began to bring power and light to the rural space when the large utility providers wouldn't. Today's MEC embraces that same spirit, transforming the rural space by delivering first-in-class innovations and solutions where others won't. We bring comfort and convenience in the form of electric, propane and Internet solutions across our service territory in southwest and southeast Michigan. But there's a constant energy at MEC and it's much bigger than the services we provide. It's a buzz felt wherever our employees gather, whether in the office or in the field. Because we genuinely like each other. We help each other solve problems. We boost each other up. And at the end of the day, we gather for fun and share stories about our work and home lives. We've worked hard to build a culture we're proud of, a culture that values taking care of each other, collaborating on new ideas and standing up for our rural community. We're excited about the work we do and who we get to do that work with. We're MEC. With us, it's all about the energy.

Midwest Energy & Communications is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

All applicants who are selected for a position within Midwest Energy & Communications are required to pass a physical examination, drug screen, and background check when employed .

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Salary : $28