What are the responsibilities and job description for the Customer service representative position at Midwest Equipment Manufacturing?
Company Overview
We are committed to providing high-quality products and services while ensuring a positive experience for every customer.
We are currently seeking an enthusiastic and solution-oriented Customer Service Representative to join our growing team and help us continue our mission of exceeding customer expectations.
Job Summary :
The Customer Service Representative will serve as the primary point of contact for our customers. You will be addressing inquiries, resolving issues, processing phone / web orders, and providing information about our products and services.
The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others.
Key Responsibilities :
- Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer concerns and complaints in a professional and efficient manner or escalate them to the appropriate department as needed.
- Maintain high levels of customer satisfaction by ensuring a positive experience at every interaction.
- Identify opportunities for process improvements to enhance the customer experience.
- Maintain detailed records of customer interactions and transactions, including inquiries, issues, and resolutions.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
Qualifications :
- High school diploma or equivalent
- Minimum of 1 year experience in customer service or a related field.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to handle difficult situations with patience, professionalism, and a positive attitude toward customer satisfaction.
- Strong problem-solving skills, attention to detail, and solutions-focused mindset.
- Ability to work independently as well as part of a team.
- Basic computer and Microsoft Office proficiency (experience with CRM / ERP software is a plus)
What We Offer :
- Competitive salary and benefits package.
- Opportunities for career growth within the company.
- A supportive work environment that values teamwork and collaboration.
Last updated : 2024-11-20
