What are the responsibilities and job description for the Customer Service Representative position at Midwest Equipment Manufacturing?
At Midwest Equipment Manufacturing, we are a leader in the lawn and garden manufacturing industry, with offices in Thorntown, IN. We are committed to providing high-quality products and services while ensuring a positive experience for every customer. We are currently seeking an enthusiastic and solution-oriented Customer Service Representative to join our growing team and help us continue our mission of exceeding customer expectations.
- Job Summary :
- Key Responsibilities :
- Respond promptly to customer inquiries via phone and email, providing accurate information and solutions.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer concerns and complaints in a professional and efficient manner or escalate them to the appropriate department as needed.
- Maintain high levels of customer satisfaction by ensuring a positive experience at every interaction.
- Identify opportunities for process improvements to enhance the customer experience.
- Maintain detailed records of customer interactions and transactions, including inquiries, issues, and resolutions.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
- Qualifications :
- High school diploma or equivalent
- Minimum of 1 year experience in customer service or a related field.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to handle difficult situations with patience, professionalism, and a positive attitude toward customer satisfaction.
- Strong problem-solving skills, attention to detail, and solutions-focused mindset.
- Ability to work independently as well as part of a team.
- Basic computer and Microsoft Office proficiency (experience with CRM / ERP software is a plus)
- What We Offer :
- Competitive salary and benefits package.
- Opportunities for career growth within the company.
- A supportive work environment that values teamwork and collaboration.
The Customer Service Representative will serve as the primary point of contact for our customers. You will be addressing inquiries, resolving issues, processing phone / web orders, and providing information about our products and services. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for helping others.
