What are the responsibilities and job description for the Warranty Returns Coordinator position at MIDWEST EQUIPMENT SALES. LLC?
Responsibilities:
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Warranty Returns Management:
o Create and process Return Merchandise Authorizations (RMA) for warranty claims.
o Coordinate with customers and service centers to facilitate timely and accurate returns.
o Maintain detailed records of all warranty claims and returns through NetSuite case management.
o Analyze warranty data to identify trends and suggest improvements to product quality and service processes when applicable.
o Provide support in tracking when needed.
o Coordinate with logistics and inventory teams to ensure timely delivery of products.
o Serve as a primary point of contact for customers regarding warranty.
o Resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
o Provide product information and support to customers as needed.
- Administrative Support:
o Maintain accurate records and databases related to warranty activities through NetSuite
Qualifications:
- High school diploma or equivalent; a degree in business, sales, or a related field is preferred.
- Proven experience in a customer service, warranty management, or support role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CRM or ERP systems.
- Ability to work independently and as part of a team.
- Knowledge of power equipment or a similar industry is a plus.
If you are a dedicated individual who is eager to contribute to a successful team, we encourage you to apply.
