What are the responsibilities and job description for the Warranty Returns Coordinator position at MIDWEST EQUIPMENT SALES LLC?
About Us: Westinghouse Outdoor Power Equipment is a leader in providing innovative, high-quality power equipment solutions. With a legacy of excellence and innovation, we are dedicated to delivering products that enhance the lives of our customers and meet the highest standards of quality and performance.
Position Overview: We are seeking a dedicated and detail-oriented Warranty Returns Coordinator to join our team. The ideal candidate will be responsible for managing warranty returns activities to ensure customer satisfaction and efficient operations. This role requires excellent communication skills, a strong understanding of our product line, and the ability to manage multiple tasks effectively.
Key Responsibilities:
Warranty Returns Management:
- Create and process Return Merchandise Authorizations (RMA) for warranty claims.
- Coordinate with customers and service centers to facilitate timely and accurate returns.
- Maintain detailed records of all warranty claims and returns through NetSuite case management.
- Analyze warranty data to identify trends and suggest improvements to product quality and service processes when applicable.
- Provide support in tracking when needed.
- Coordinate with logistics and inventory teams to ensure timely delivery of products.
- Serve as a primary point of contact for customers regarding warranty.
- Resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Provide product information and support to customers as needed.
Administrative Support:
- Maintain accurate records and databases related to warranty activities through NetSuite
Qualifications:
- High school diploma or equivalent; a degree in business, sales, or a related field is preferred.
- Proven experience in a customer service, warranty management, or support role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CRM or ERP systems.
- Ability to work independently and as part of a team.
- Knowledge of power equipment or a similar industry is a plus.
If you are a dedicated individual who is eager to contribute to a successful team, we encourage you to apply.
