Primary Care Patient Services Check In

POSITION SUMMARY: Are you energized and inspired when caring for others? Do you have a passion to serve and make a difference in people’s lives? Check-in staff serve as the welcoming committee for our patients, greeting them upon arrival, and collecting the necessary information for their visit. No previous experience is necessary, we have an excellent training program to equip you with the knowledge and skills to succeed! If you pride yourself on a positive attitude, and crave a work environment that is patient focused, we invite you to bring your unique talents and join our team!

What We Offer:

• Starting wage of $13-$14 per hour. Will consider previous optometry/opthalmology or medical experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES: 

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner
    • Follow up on missed appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education
    • Provide patient education on the purpose and expectations of their appointment
    • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy
      • Collecting and entering thorough demographic data, and verify its accuracy.
    • Drive and Coordinate Patient Flow
      • Monitor patient flow throughout the office, properly communicating delays
    • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge Optometry is preferred

COMPETENCIES: 

• Proficient in EHR, including exceptional keyboarding skills
• Excellent interpersonal and verbal communication skills
• Detail oriented with strong organizational skills
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
• Report for scheduled work shifts in a dependable and timely fashion pursuant to MWEC attendance policy

ENVIRONMENT AND PHYSICAL DEMANDS: 

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day orientation period. This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
• Obtaining certification in optometric field is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.

Salary : $13 - $14