What are the responsibilities and job description for the Customer Relations Professional position at Midwest Family Health, Inc.?
Overview
Midwest Family Health, Inc. is a reputable healthcare organization dedicated to providing exceptional patient care and services.
Job Description
We are seeking a skilled Customer Relations Specialist to join our team at the Smith Center pharmacy. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong focus on customer satisfaction.
Responsibilities:
Career Track Opportunities
The Customer Relations Specialist role offers a career track opportunity to become a Pharmacy Technician. As a Pharmacy Technician, you will be responsible for answering telephone calls, receiving written prescriptions or refill requests, gathering information needed to prepare prescriptions, and recording necessary information before dispensing prescriptions.
Requirements
To be successful in this role, you must possess the following skills and qualifications:
Midwest Family Health, Inc. is a reputable healthcare organization dedicated to providing exceptional patient care and services.
Job Description
We are seeking a skilled Customer Relations Specialist to join our team at the Smith Center pharmacy. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong focus on customer satisfaction.
Responsibilities:
- Assist customers with selecting merchandise
- Process customer purchases and payments using the Point-of-Sale system
- Receive, restock, order, and face merchandise
- Participate in marketing and publicity activities
- Answer phone calls
- Deliver prescriptions to customers within city limits
- Perform housekeeping duties, including dusting, sweeping/mopping, and rotated restroom cleaning
Career Track Opportunities
The Customer Relations Specialist role offers a career track opportunity to become a Pharmacy Technician. As a Pharmacy Technician, you will be responsible for answering telephone calls, receiving written prescriptions or refill requests, gathering information needed to prepare prescriptions, and recording necessary information before dispensing prescriptions.
Requirements
To be successful in this role, you must possess the following skills and qualifications:
- Pharmacy, retail sales, and/or customer service experience preferred; on-site training will be provided
- Promote and adhere to the mission, vision, and values of Midwest Family Health
- Honest, loyal, and trustworthy
- Friendly and energetic personality
- Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
- Ability to take initiative to fulfill the duties and responsibilities of the position
- Must be detail-oriented and able to maintain an organized workflow
- Must be committed to close follow-up and timely completion of all assigned tasks
- Possess advanced computer and data input skills
- Skilled in operation of basic office equipment such as copier, fax, and telephone
- Skilled in the use of Microsoft Office, especially Excel and Word, software
- Ability to become skilled in the use of Pioneer Rx software
- Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner
- Ability to use the cash register and 10-key calculator with accuracy and efficiency
- Excellent math and verbal skills
- Ability to sit and/or stand for long periods of time
- Ability to climb stepladders, bend, twist, and maneuver in tight spaces
- Vision and hearing correctable to normal
- Ability to lift up to 40 pounds
- Ability to read, write, and speak English fluently
- Good short and long-term memory
- Recognize own limitations and seek assistance when required
- Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
