What are the responsibilities and job description for the Customer Relations Specialist position at Midwest Family Health?
Description: Join our Team in Russell!!
Customer Relations/Delivery Specialist
Reports to Store Manager
Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values
Experience Pharmacy, retail sales, and/or customer service experience preferred
Other Requirements Valid Driver’s License required, Dependable vehicle
Requirements:Expectations
- Promote and adhere to the mission, vision and values of Midwest Family Health
- Honest, loyal and trustworthy
- Friendly and energetic personality
- Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
- Ability to take initiative to fulfill the duties and responsibilities of position
- Must be detail-oriented and able to maintain an organized workflow
- Must be committed to close follow-up and timely completion of all assigned tasks
- Possess advanced computer and data input skills
- Skilled in operation of basic office equipment such as copier, fax, and telephone
- Skilled in use of Microsoft Office, especially Excel and Word, software
- Ability to become skilled in use of Pioneer Rx software
- Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
- Ability to use cash register and 10-key calculator with accuracy and efficiency
- Excellent math and verbal skills
- Ability to sit and/or stand for long periods of time
- Ability to climb stepladders, bend, twist and maneuver in tight spaces
- Vision and hearing correctable to normal
- Ability to lift up to 40 pounds
- Ability to read, write and speak English fluently
- Good short and long-term memory
- Recognize own limitations and seek assistance when required
- Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:
- Assist customers with the selection of merchandise
- Utilize the Point-of-Sale system to process customer purchases and payments
- Assist with the receiving, restocking, ordering and facing of merchandise
- Assist with marketing and publicity activities
- Answer phone calls
- Prescription deliveries to customers within the city limits
- Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.
PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):
- Answer telephone and handle questions that do not require a pharmacist’s expertise or judgment
- Receive written prescriptions or telephone refill requests
- Gather information needed to prepare prescriptions
- Record information needed before prescriptions can be dispensed
- Store written prescription forms after prescriptions are dispensed
- Enter data into computer program
- Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
- Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
- Place completed prescriptions in the will-call bin
- Order, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliers
- Prepare insurance claims and verify payment
- Help patients find over-the-counter medications
- Check pharmacy stock for outdated medications
- Prepare medications for nursing homes
- Maintain immunization schedules and documentation
- Schedule and prepare documents for MTM (Medication Therapy Management) appointments
- Assist with CMR (comprehensive Medication Review) appointments
- Perform housekeeping duties within the pharmacy department
OTHER:
- Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
- Potential for future after hour on call duties (in rotation with other staff)
- Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
- Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store
