Agency Coordinator

Description

Be the Heart of Community Impact: Join Us as an Agency Coordinator!

Are you passionate about building strong community connections and fostering impactful partnerships? As an Agency Coordinator, you’ll lead vital partnerships with our agencies, ensuring seamless operations through proactive communication, scheduling, and support.

PAY: $44,500 - $55,600 per year

Benefits

• 401(k)
• Paid time off
• Flexible schedule
• Health insurance
• Dental Insurance
• Vision insurance
• Life Insurance
• EAP
  
  

Summary & Mission Statement

Midwest Food Bank, (MFB) is the largest food bank in the U.S. It has ten national divisions, two international operations, and an annual budget of more than $500 million. A key component of the Midwest Food Bank (MFB) model is volunteerism. Each year, more than 36,000 volunteers join MFB to fight food insecurity. In 2024, the Normal location provided over $93 million in product and had over 9,000 volunteers.

As a faith-based organization, it is the mission of Midwest Food Bank, NFP to share the love of Christ by alleviating hunger and malnutrition and providing disaster relief. Our vision is to serve those in need with excellence, providing physical and spiritual nourishment.

Job Role Purpose & Summary

The Agency Coordinator serves as the primary contact for the division’s partner agencies and is responsible for agency selection, scheduling, record maintenance. The Agency Coordinator fosters agency relationships through proactive communication, onboarding, regular meetings, and visits. The Agency Coordinator also participates in key community groups to cultivate positive relationships, assists in leading and supporting aspects of volunteer involvement, and coordinating fundraising events for the division.

Essential Functions

• Maintain and build relationships with 461 food agencies with support of the Executive Director.
• Facilitate communication with all division partner agencies, including responding to new agency requests online, verbally, and in-person.
• Work with Operations team to maintain and assess agency distribution schedules, tracking, data entry, and paperwork for on- and off-site distributions.
• Cultivate existing, potential, and new partner agencies through frequent communication, community involvement, and networking.
• Identify, develop, and support volunteers to conduct regular off-site agency and distribution visits.
• Communicate agency statistics to the Executive Director to aid in grant writing and reporting and community reporting and marketing.
• Annually audit agencies and confirm compliance with meetings and certification requirements in a timely and accurate manner.
• Develop new and lead existing fundraising events and activities with the Executive Director and team.
• Assist with general office support as needed.
  
  

Additional Responsibilities

• Model MFB’s five core values of: Serving Those in Need, Empowering Volunteers, Embracing Our Communities, Working with Integrity, and Executing Through Teamwork.
• Foster a Christ-centered culture; develop positive relationships and appreciation for volunteers, employees, partner agencies, and community and business contacts.
• Ensure compliance with all MFB policies, procedures, and rules and with all contractual obligations, regulatory standards, and relevant laws.
• Recruit, identify, train, and continue to nurture volunteers in support of job role.
• Network with peers locally and nationally and across the MFB organization.
• Execute other duties as assigned.
  
  

Qualifications

• 2-years relevant work experience, 5-years desired.
• Bachelor’s degree in Business, Marketing, Human Services, or related field.
• Experience using interpersonal skills to influence a community and maintain a strong brand image.
• Demonstrated ability creating a team-oriented environment and achieving results through others.
• Proven initiative, problem-solving, organization, and time management skills.
• Superior professional communications, verbal, written, and customer service skills.
• Ability to use technology or learn computer skills, such as Office 365 and Salesforce.
• Willingness to participate in training that may include the development of professional skills, education on MFB’s policies and procedures, and additional training as it relates to the requirements of the position.
  
  

Work Environment

• Periods of sitting at a desk and working on a computer in an office setting; periods of movement in a warehouse setting with occasional assistance of handling boxes up to 40 pounds.
• Travel to agencies off-site; minimal out-of-state travel as needed; infrequent evening and weekend obligations.