What are the responsibilities and job description for the Inbound Sales Representative position at Midwest Industrial Supply, Inc.?
Role Title: Inbound Sales Representative
Department: Marketing
Location: Canton Office
Salary/Hourly: Hourly
Exemption Status: Non-Exempt
Manager Role: No
Manager Title: Director, Marketing & Inside Sales
Purpose –
The Inbound Sales Representative plays a vital role in managing inbound leads from web, phone, and online inquiries, ensuring prompt responses, accurate routing, and efficient online order processing. This position also supports the Outside Sales team by preparing quotes, maintaining the CRM system, and onboarding new customers. Additionally, the role provides backup support for key sales functions as needed.
Key Accountabilities:
1: Support the lead management process – web, phone, and live chat
- Answer phone calls and route accordingly
- Oversee all leads (qualify, disqualify, route) and follow up
- Complete phoned credit card orders
- Assist in outbound lead generation/prospecting
2: Process online store orders for new customers
- Enter new customers into CRM and qualify and create Great Plains customer number
- Enter Canadian orders manually over the phone and enter into CRM/Customer Order Form
- Send Thank You email for order
3: Back up Sales Administration functions
- Outside Sales support including quotes, updating CRM and opportunities, Onboarding new customers
4: Other duties as assigned
Midwest offers a friendly, fast-paced, work environment, a comprehensive benefits package including medical, dental, vision, life, STD/LTD, and other coverages. We also offer a 401k plan with generous company match and a flexible PTO plan. Come join our team!
Education
Required- Bachelors or better
Skills
Required- Written Communication
- Verbal Communication
- Dependability
- Collaboration
- Customer Service
Behaviors
Required- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
