What are the responsibilities and job description for the Customer Service Representative position at MIDWEST KIA?
“When you change your thoughts, remember to also change your world.”
~Norman Vincent Peale
Midwest Kia is growing and needs two people to join our Customer Support Team within our Automotive Sales Department.
We are willing to train, but experience in automotive or customer service is a plus.
We have had 3 years of record-breaking growth both locally and as a national brand. We need to expand to handle the number of calls and online inquiries we receive each day, and you will be an important part of this expansion.
Our training program is designed to give you the skills needed to be successful. We have raised the hourly wage to $17.50. Our goal is to attract a higher-quality candidate. We seek to hire, train, and promote from within whenever possible.
For you to fit into our culture, we are looking for someone fun, personable, energetic, and coachable. We want you to be a good human. Our customers deserve to be treated well and so do your coworkers.
So, does this sound like the right place for you? If the answer is yes. Submit your resume today, and we will email you within 24 hours to schedule a Zoom interview. PLEASE CHECK YOUR MESSAGES.
(It is crazy how many people will apply for a job and never respond.)
Training Class Starts Soon, So Do Not Miss Out.
Apply online with:
Mike Gisick - Midwest Kia
Responsibilities
- Provide exceptional customer support through effective communication and phone etiquette.
- Assist clients with inquiries and resolve issues promptly while maintaining a positive attitude.
- Perform data entry tasks accurately and efficiently, ensuring all customer information is up-to-date.
- Handle outbound calls to follow up on customer feedback and promote services.
- Collaborate with team members to enhance customer service processes and improve client satisfaction.
Qualifications
- Proficient in English with strong communication and phone etiquette skills
- Experience in customer support and client services
- Skilled in data entry and computer usage, including Microsoft Office
- Ability to handle cash and perform outbound calling
- Multilingual or bilingual skills are a plus
- Previous call center experience is preferred
- Strong analytical skills and typing proficiency
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Rotating shift
Work Location: In person
Salary : $18
