General Warehouse Parts & Warranty Specialist

• Driven/Self Motivated
• Can Do Attitude
• Team Player
• Customer Driven
• Do What’s Right
• Accountable

• Load/Unload trucks.
• Pack & Ship all Speedee and UPS shipments.
• Receive all inbound freight.
• Set up/pack Outbound freight.
• Deliver or notify salesman of incoming packages & Shipments.
• Put away all Inventory.
• Cycle Count Inventory.
• Add parts to Boneyard list as they end up here.
• Order Propane for the forklift.
• Order Supplies. (Strapping Material, Shrink Wrap, Cleaning supplies, Floor Dry, Rags, Tape, Packing Slip envelopes, labels, bubble wrap.)
• Clean the Warehouse.
• Throw away garbage, unusable boxes, and wood that collect in the warehouse.
• Bring Scrap to the scrap yard.
• Prepare warehouse for Annual Open House.
• Unload/Uncrate all Demo Units.
• Load/Crate Demo units for return.

• Deliver/pick up parts when needed.

• Process warranty requests including identification of replacement parts, pricing, availability, and warranty orders.
• Maintain records/paperwork of sales, returns, and customer transactions to ensure compliance to company guidelines.
• Manage and process purchase orders using order management systems to obtain required parts from vendors.
• Administer and maintain records of special orders, track warranty parts returned and update order inventory management systems. Manage and process invoices to include complete reconciliation of merchandise received against invoice.
• Accurately identify and recommend appropriate parts for customers.
• Place parts orders and manage incoming stock.
• Maintain inventory levels and ensure accurate stock counts.
• Coordinate with technicians and other departments to ensure timely delivery of parts.
• Promote and adhere to safety rules and regulations.
• Field customer questions and handle any issues that arise. Respond to email requests and inquires in a timely fashion.
• Stay current and knowledgeable on parts and products.
• Other duties as assigned and requested.

• HS Diploma or GED Equivalent.
• Legally authorized to work in the U.S. on a full-time basis and does not require sponsorship in the future for an employment visa.
• HVAC parts knowledge preferred.
• Previous experience in inventory, parts management and warranty services preferred.
• Forklift certified preferred

• Ability to manage an inventory of current stock, identify the purpose of each part, and coordinate large scale part returns.
• Strong organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Excellent written, oral communication, and customer service skills.
• Proficient in Microsoft Office and familiarity with order management systems.

• This position works on-site at our MMS facility.
• Must be able to frequently sit and stand with periods of sitting at a desk and working on a computer with a variety of software applications.  
• Must be able to do frequent lifting of 10-65 lbs.
• Must be able to occasionally grasp, kneel and pull.
• This role could be invited to visit a job site occasionally.

Salary : $25 - $30