What are the responsibilities and job description for the Front Desk Supervisor position at Midwest Medical Specialists?
Job Summary
The Front Desk Manager plays a crucial role in ensuring a positive experience for all patients at our clinic/office. This position is responsible for overseeing front desk operations, managing staff, and maintaining high standards of customer service. The ideal candidate will possess exceptional patient relations skills and have a strong background in clinic management. This role requires effective communication, organizational abilities, and a commitment to providing outstanding service.
Duties
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
- Manage and train front desk staff to deliver exceptional customer service.
- Handle patient inquiries and resolve any issues or complaints promptly and effectively.
- Maintain accurate records of patient information, appointments, and billing.
- Oversee the night audit process to ensure all financial transactions are accurately recorded.
- Implement and uphold clinic policies and procedures to enhance patient satisfaction.
- Utilize phone systems effectively to manage incoming calls and direct them appropriately.
- Collaborate with other departments to ensure seamless patient experiences throughout their visit.
- Assist in developing promotional strategies to attract new patients.
Experience
- Proven experience in front desk management or a similar role within the medical industry.
- Strong background in patient relations with a focus on customer service excellence.
- Familiarity with front desk operations, including appointment and referral systems and night audit procedures.
- Excellent phone etiquette and communication skills; multilingual abilities are a plus.
- Ability to work flexible hour during the week.
- Proficiency in using phone systems and other office equipment.
This position is essential for maintaining the high standards of our establishment while fostering an inviting atmosphere for all patients and staff. If you are passionate about patient satisfaction and have the skills necessary to lead a front desk team effectively, we encourage you to apply.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Overland Park, KS 66210: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $27
