Customer Service Order Specialist II

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Order Specialist II for our Columbus Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities Answering phone calls and providing excellent customer service for sales reps, customers, and internal staff Manages the flow of orders in our system Managing the hold for PO orders in the pending submissions queue. Review and submit or assign orders in Pre WMS status for Columbus and Newtown according to assigned schedule. Assists with printing labels on demand requests to be shipped with orders according to assigned schedule. Back up for managing orders in the Inventory Queue Complete all daily or weekly reports / logs Responds to all voicemails and emails. Qualifications High school diploma, or equivalent. Prior clerical experience. Computer knowledge of Microsoft Word, Excel, Outlook and Teams This position requires excellent name / number perception skills and organizational skills. Prior customer service experience. The ability to respond quickly to problems, and the ability to work well in a fast-paced environment. The ability to communicate with co-workers, supervisors, and managers in both written and verbal form. The ability to understand and follow both written and oral instructions. A person who is dependable (i.e., reports to work daily, barring any unforeseen circumstances). Additional Information This is a Monday-Friday role. The hours are 11 : 00am-7 : 30pm. This is an onsite role. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify. Equal Opportunity Employer, including disability / vets