What are the responsibilities and job description for the Patient Representative - Oak Brook, IL position at Midwest Orthopaedics at Rush?
Job Details
Description
It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join in? We are looking for a full- time Patient Representative to be based at the outpatient clinic in Oak Brook, IL. The position is primarily responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned
Pay Range: $18.00 - $20.00 per hour
Description
It’s the people that make the difference. Are you ready to make your impact?
Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked 5th in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.
Ready to join in? We are looking for a full- time Patient Representative to be based at the outpatient clinic in Oak Brook, IL. The position is primarily responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned
- Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
- Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
- Verifies, updates, and scans new and returning patient information.
- Direct the flow of patients into the rooms during clinic days.
- Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
- Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
- Enters patient admitting information into computer.
- Obtains signed statement from patient to protect clinic's interests.
- Collects copays and/or payments on account.
- Travel as required to additional clinic locations.
- Other duties as assigned.
- High school diploma or general education degree (GED)
- Minimum of 2 years' experience in a medical setting preferred.
Pay Range: $18.00 - $20.00 per hour
- Quarterly Bonus Potential
- Medical, Dental and Vision Insurance.
- Paid Time Off and Paid Holidays.
- Company-paid life and long-term disability insurance.
- Voluntary life, AD&D, and short-term disability insurance.
- Critical Illness and Accident Insurance.
- 401(k) Savings Plan.
- 401(k) Employer Contribution.
- Pet Insurance.
- Commuter Benefits.
- Employee Assistance Program (EAP).
- Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
- HSA Employer Contribution (when enrolled in a HDHP).
- Tuition Reimbursement.
Salary : $18 - $20
