Switchboard Operator

It’s the people that make the difference.  Are you ready to make your impact? 

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.  The Orthopedic Program at Rush University Medical Center is ranked 5^th in Orthopedics by U.S. News and World Report.  Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world.  MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. 

Ready to join in? We are looking for a full- time Switchboard Operator to be based at the corporate office in Westchester, IL near Oak Brook. The position will offer 40 hours per week based on business needs.. The Communications Specialist handles a high volume of callers, answering the line and connecting the caller to the correct person or department.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Team player willing to work their shift as assigned during hours of operation from 9am - 5:30pm - Monday through Thursday, and from 8:30am - 5pm - Fridays. 
• Perform clerical duties, such as typing, proofreading, data entry, accepting orders, scanning, sorting mail, and with miscellaneous support duties to other departments as assigned. 
• Must provide the best customer service with clear communication skills to our callers. 
• Call center experience is not required, but a plus. 
• Must have good listening skills not to interrupt customers, but engage and assist thoroughly. 
• Able to work in a timely and efficient manner while an agent in the call center by answering, directing , and transferring appropriately and correctly. 
• As a call center agent, it is required to answer incoming calls promptly to the call center to help avoid any delayed wait and holding times. Works with patients/physicians/callers in a polite and helpful manner transfer callers to the appropriate extension. 
• Provides assistance to callers looking for appointment time and location confirmation, directions, or other general information. 
• Gathers introductory information for scheduling in an effort to keep the patients and case managers from being placed into the voice mail system. 
• Supplements office staff when requested and is receptive to additional assignments/projects as delegated by supervisor. 
• Maintain a positive demeanor with patients, peers, supervisors and physicians, especially when receiving feedback or direction. 
• Assists staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care. 
• Performs work with accuracy to minimize error correction by other staff members. 
• Double checks data entry to ensure the correct information has been entered into the Athena system. 
• Organizes and prioritizes work to make sure projects are completed in a timely and efficient manner. 
• Stays abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA. 
• Adapts to change in positive and professional manner. 
• Any and all other duties as assigned. 
• Supplies information to callers and records messages. 
• Relay or route written or verbal messages. 
• Keep records of calls placed. 
• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. 
• Receives visitors, obtains name and nature of business, and schedules appointments. 

Education and/or Experience

• High school diploma or general education degree (GED)
• Mimimum of one year work experience, preferably in a medical office setting.
• Call center experience is not required, but a plus.
• Exceptional ability to speak and communicate clearly, professionally, and with empathy
• Working familiarity with phone systems.
• Working knowledge of computer systems; strong keyboarding skills. 

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $19.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.

• Quarterly Incentives (based on meeting individual and/group goals)
• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.

Salary : $19