What are the responsibilities and job description for the District Service Manager position at Midwest Petroleum Equipment LLC?
Regional Director, Rapid City
Direct Oversight of:
- Office
- Technicians
- Inside Sales
- Service Coordinators
Responsible for:
- Fostering and implementing a positive office culture and develop workplace initiatives to build team environment
- Manage branch inventory, scheduled cycle counts and maintain showroom/warehouse appearance
- Creating, assessing, and analyzing departmental/area budgets to find ways to minimize expenses and optimize profitability
- Develop, implement, enforce, and evaluate employee policies and procedures
- Coordinate with dispatch team to schedule field staff efficiently and effectively
- Partner with billing staff to assist them with questions pertinent to work done at specific branch
- Aid in hiring, training, coaching, counseling, and disciplining staff
- Coordinate training and onboarding for new hires or existing staff
- Long term planning to create initiatives that further the company’s overall goals
- Identify potential problem areas and find solutions to maximize efficiency
- Serve as primary point of contact when customer issues arise related to customer service, accidents, quality control, etc.
- Manage customer relationships for branch territory which includes understanding specific areas for growth opportunity with new or existing customers
- Oversee branch operating expenses including overtime and purchasing
- Review reports to analyze efficiency of branch staff regarding service and construction work
- Other duties as assigned
Compensation:
- Base Salary
- MPE Vehicle Allowance and Fuel Card
- Incentive Compensation=Eligible for 20% of base salary of KPI Metrics met or exceeded
Key Performance Indicators:
- 5%=90% Efficiency/Billable Hours Service/Install Technicians on annual basis
- 5%=Service Technician call profitability 45% or more on annual basis
- 5%=Inventory counts (for branch locations/vehicles) within 5% of current count on annual basis
- 5%=Billing Scale at 90% for Technician average during Quality Assurance checks
Review Notes:
Performance reviews of all staff will be completed on 6/1 and 12/1. Metrics reviewed on 6/1 will allow Branch Managers and their staff to plan/train for them to be meeting goals by annual review on 12/1. The final metrics collected and recorded on 12/1 need to meet the KPI’s above to be deemed eligible for full bonus.
