What are the responsibilities and job description for the Universal Banker position at Midwest Regional Bank?
Our Universal Bankers provide personal, customized service to our clients and act as a brand representative for our retail customers. They are responsible for creating a fulfilling customer experience and maximizing our banking relationships.
Must be available to work between the hours of 8:00 AM – 6:00 PM.
Daily Duties and responsibilities include:
- Process commercial and consumer deposits
- Ensure the balance of personal cash drawer and vault
- Capture outgoing daily deposited items
- Post incoming payments to corresponding accounts
- Redeem savings bonds
- Post safe deposit box payments
- Opening and maintaining checking accounts, CDs, IRAs and safe deposit boxes
- Answer customer phone calls including online banking resets, rate questions, account discrepancies
- Identify cross-selling opportunities
- Manage ATM processes
- Provide support for wire transfers
- Adhere to all bank policy and procedures
Minimum Requirements:
- High school diploma
- 2 customer service experience
- Cash handling experience
- Strong attention to detail
- Organizational skills
- Ability to work Saturdays
Preferred Knowledge and Skills:
- Strong written and verbal communication skills
- Ability to quickly learn procedures, products, policy and bank regulations
- Proficiency using multi-banking systems and platforms
- Basic math and/or accounting skills
- Ability to resolve complex customer and/or employee-related issues with limited guidance and oversight
Professional Development:
We provide our employees with tools and training for long-term success. We encourage our employees to bring new and innovative ideas to our daily processes. With seven area retail centers, we offer sustained growth and long-term career opportunities.
At Midwest Regional Bank, we provide outstanding customer service and maintain a strong commitment to the communities we serve. We offer a banking experience centered around loyal relationships, guiding our customers, and listening to their financial needs so that they get the most out of our products and services. Our products are designed to help customers efficiently collect receivables, monitor account activity, reduce fraud, and ma ximize investments. We offer hands-on training and demonstrations, as well as ongoing support and help through your introductory process. Midwest Regional Bank is an Equal Opportunity Employer.
All offers for employment with Midwest Regional Bank are contingent upon successful completion of a criminal background check, credit check and drug screening.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Cash handling: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: In person
