What are the responsibilities and job description for the Customer Care Agent (Remote in Cincinnati, OH) position at Midwest Shooting Center?
Responsibilities :
Outbound Call Execution : Conduct high-volume outbound calls following the Midwest Shooting Center sales process. Engage prospects with professionalism and enthusiasm, providing exceptional customer service while promoting the value of membership and training appointments
- CRM Management : Maintain and optimize the CRM to ensure all leads are tracked, organized, and prioritized effectively. Regularly update records and leverage CRM analytics to identify opportunities and improve outreach strategies.
- Appointment Booking : Book high-quality appointments to support critical drivers of the business, including membership and training appointments. Collaborate closely with the team at large to ensure appointments are aligned with sales objectives and customer needs.
- Lead Nurturing : Manage and nurture leads to maximize conversion rates. Implement consistent follow-up practices to re-engage prospects and keep the sales pipeline healthy.
- Collaboration and Communication : Work closely with the Sales & Marketing team to align strategies, share feedback, and improve processes. Provide detailed notes to ensure a seamless handoff of booked appointments.
- Customer Engagement : Build trust and rapport with prospects, positioning Midwest Shooting Center as a trusted and approachable resource for their needs.
Performance Outcomes :
Competencies Required :
Reporting Structure : You will report directly to the Membership Director, who will provide regular guidance on strategic initiatives and performance reviews. Compensation :
Pay : $36,000-$40,000
Annual bonus opportunities Additional Employee Benefits :
Salary : $36,000 - $40,000
