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Lead Management Specialist (Remote in Toledo, OH)

Midwest Shooting Center
Toledo, OH Remote Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/15/2025

Responsibilities :

Outbound Call Execution : Conduct high-volume outbound calls following the Midwest Shooting Center sales process. Engage prospects with professionalism and enthusiasm, providing exceptional customer service while promoting the value of membership and training appointments

  • CRM Management :  Maintain and optimize the CRM to ensure all leads are tracked, organized, and prioritized effectively. Regularly update records and leverage CRM analytics to identify opportunities and improve outreach strategies.
  • Appointment Booking :  Book high-quality appointments to support critical drivers of the business, including membership and training appointments. Collaborate closely with the team at large to ensure appointments are aligned with sales objectives and customer needs.
  • Lead Nurturing : Manage and nurture leads to maximize conversion rates. Implement consistent follow-up practices to re-engage prospects and keep the sales pipeline healthy.
  • Collaboration and Communication : Work closely with the Sales & Marketing team to align strategies, share feedback, and improve processes. Provide detailed notes to ensure a seamless handoff of booked appointments.
  • Customer Engagement : Build trust and rapport with prospects, positioning Midwest Shooting Center as a trusted and approachable resource for their needs.

Performance Outcomes :

  • Minimum of 600 calls weekly.
  • Minimum of 60 appointments weekly, with at least 50% of those appointments being Skills Assessments to support our training department.
  • Minimum of 40 hours weekly with availability as early as 9am and as late as 6pm Monday-Friday
  • Competencies Required :

  • Strong commitment to meeting and exceeding call and appointment-setting targets through disciplined and strategic outreach efforts.
  • Exceptional verbal and written communication skills, with the ability to build rapport quickly and tailor messaging to diverse audiences.
  • Focused understanding of customer needs, addressing concerns, and delivering outstanding service to create positive experiences and build long-term relationships.
  • Ability to work independently in a remote environment.
  • Ability to prioritize tasks effectively in a fast-paced environment, ensuring timely follow-ups and maximized productivity.
  • Demonstrated expertise in managing and optimizing CRM platforms to organize leads, track interactions, and generate actionable insights.
  • Adept at identifying challenges and implementing creative solutions to overcome obstacles and drive results.
  • Capable of maintaining motivation and professionalism in the face of rejection, with a willingness to adjust strategies to achieve objectives.
  • Manage and optimize the sales pipeline, ensuring a steady flow of prospects through each stage of the sales process to drive revenue growth.
  • Reporting Structure : You will report directly to the Membership Director, who will provide regular guidance on strategic initiatives and performance reviews. Compensation :

    Pay : $36,000-$40,000

    Annual bonus opportunities Additional Employee Benefits :

  • Free membership.
  • Free range time.
  • Free semi-private training.
  • Discounts on retail products.
  • Dealer discounts.
  • Medical, Dental, Vision available.
  • Fast-paced growth.
  • 401k Match.
  • Group Life.
  • Weekly and Monthly Employee Incentive Programs.
  • Employee Development Program.
  • Salary : $36,000 - $40,000

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