What are the responsibilities and job description for the Experienced Customer Service Representative position at Midwest Steel & Aluminum?
Customer Service Representative
Midwest Steel & Aluminum is a privately held metal service center located in Rogers, we have been in business for over 60 years. We cut and process metal products and distribute metal all over the United States.
Job Description.
As a Customer Service Representative at Midwest Steel & Aluminum, you are responsible for accurately quoting materials we have available for sale. You will also be accurately entering customer orders as per their PO and company policies. You are expected to provide the customer with professional, friendly, and helpful service in a timely manner via the phone or email. The customer service representative is expected to support all goals relating to sales and to conduct him/herself in a professional manner at all times.
Primary Responsibilities
- Provide consistent, superior service by ensuring that all customer needs are recognized and serviced.
- Willingness to learn about our products in order to provide accurate information about them to customers.
- Responding quickly to customer requests and entering quotes for requested materials.
- Friendly and professional communication with our suppliers and mills for material quoting purposes
- Entering customer orders into our steel based software.
- Evaluating sales orders for accuracy after completion.
- Invoicing
- Processing payments
- Filing
- Administrative duties as assigned supporting the office responsibilities.
Job Requirements
Below are the job requirements for this position.
- Pleasant and friendly phone etiquette with customers.
- Positive interpersonal interactive skills
- Computer literacy (MS Outlook, website usage, etc...)
- Exceptional active listening, communication and customer services skills
**If hired, you may be required to take a drug screening on your first day of work**
Midwest Steel & Aluminum provides an excellent compensation package that includes;
401k contribution, End of year Bonus, Excellent Heath Insurance, Dental and Paid time off.
Hours are Monday through Thursday 8am to 5pm and Friday 8am-4:30pm.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $24
