What are the responsibilities and job description for the Desktop Support Technician - Team Lead position at Midwest Technology Parntership, LLC?
Job Description
Job Description
Desktop Support Team Lead – Full Time – Indianapolis, IN
We are looking for an experienced Desktop Support Team Lead to join our team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment. You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.
Responsibilities :
- Lead a team of Desktop Support Technicians in a fast-paced environment
- Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
- Provide technical support for desktops, laptops, and mobile devices in a Windows environment
- Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
- Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
- Manage and maintain relationships with vendors and service providers
- Provide excellent customer service to all employees, ensuring timely resolution of issues
- Ensure compliance with company policies and procedures, and maintain accurate documentation
- Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
- Stay up-to-date with new technologies and industry trends
Required Skills & Expertise :
About You :
