What are the responsibilities and job description for the Dispatcher/Customer Service position at Midwest Transatlantic Lines, Inc?
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers while managing inquiries related to shipping, data entry, and transportation management systems. This role requires strong communication skills and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone systems and email in a timely and professional manner.
- Manage shipping and receiving processes, ensuring accuracy in order fulfillment.
- Perform data entry tasks with precision, maintaining up-to-date records in our systems.
- Utilize Transportation Management Systems (TMS) such as Omega and CargoWise to track shipments and resolve issues.
- Collaborate with supply chain teams to ensure seamless operations and customer satisfaction.
- Maintain knowledge of GIS applications as they relate to transportation management.
- Provide support for any issues related to transportation logistics and supply chain operations.
Qualifications
- Previous experience in customer service, transportation or a related field is preferred.
- Familiarity with DAT, CargoWise or other Transportation Management Systems is a plus.
- Strong data entry skills with attention to detail.
- Experience with shipping and receiving processes is advantageous.
- Proficient in using phone systems and handling multiple calls efficiently.
- Knowledge of GIS applications related to logistics is desirable.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and team members.
- Ability to work independently as well as part of a team in a dynamic environment.
Join us in delivering outstanding service while developing your career within our organization!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $19