Automotive Warranty Administrator

Midwest Transit Equipment, Inc. seeks a Full Time Warranty Administrator. This position will work out of our Swansea, IL office.

About Midwest Transit Equipment:

For over 40 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at nine locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Who we are looking for:

We are looking for a Warranty Administrator to initiate automotive services and repairs as requested by the customers. They will have a general knowledge of the automotive industry.

Duties and Requirements:

• Preparation, coding and submission of all International and vendor warranty claims in a timely manner
• Understands and ensures compliance with all international and vendor policies and warranty procedures
• Ensures proper documentation of all claims
• Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly
• Follows up on payment of outstanding claims
• Reviews warranty chargeback’s with service manager; resubmits rejected or underpaid claims if applicable with correct documentation
• Follows up on parts that tested serviceable by the manufacturer with service manager
• Notifies customer immediately for payment if chargeback reflects a non-warrantable failure
• Ensures that all warrantable repairs are documented, technicians’ comments are descriptive and precise and that the allotted time is noted prior to submission for closing
• Files and retains all warranty service records as required by the vehicle and engine manufacturers and component suppliers
• Explain warranty coverage to customers if required
• Stay up to date on warranty policy and product changes

Minimum Requirements:

• A plus: Experience in the Medium / Heavy Duty truck, automotive industry.
• High degree of product and technical knowledge.
• Maintains a professional appearance and a safe, clean work environment.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong written and verbal communication skills.
• Must be able to pass and maintain all MFG required warranty training and keep current all MFG warranty certifications.
• Must be willing to learn and perform all functions of Service Support Group.
• Mechanical Knowledge of buses or medium to heavy duty vehicles
• Working knowledge of Microsoft programs and applications.
• Good organizational skills with emphasis on follow up items and attention to detail
• Good working knowledge of internal service, sales and parts policies and procedures.

Benefits:

• Competitive Pay - Hourly wage
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• PTO Pay
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $28