Manager, Hospital Services

Responsible for day-to-day oversight, mentoring, education and evaluation of Hospital Services Team in collaboration with the Director, Hospital Services. Responsible for the coordination of ongoing training, growth and development of staff. Serve as a role model for MTN Behavioral Competencies.

ESSENTIAL JOB FUNCTIONS

ADMINISTRATIVE:

• Guides designated Hospital Service staff toward accomplishment of MTN’s mission and goals by providing oversight and guidance with scheduling, training, and development, coaching and counseling.
  • Directs work planning; approves time accounting and PTO requests, ensuring compliance with established policies and procedures.
  • Serves as a mentor to new staff by coordinating and/or participating in orientation and regular meetings/roundings to assess progress.
  • Provides ongoing staff training to ensure compliance with policies and staff development.
  • Assesses and guides performance of assigned staff through individual case progression and debriefings
• Collaborates with Hospital Services leadership for staff selection, performance reviews, salary and promotional recommendation and disciplinary action.
• Maintains current knowledge in the field through participation in NATCO and AOPO.
• Maintains professional relationships and rapport with MTN leadership and staff, and external stakeholders.
• Actively and positively promotes the Mission and goals of MTN at all times.
• Provides information and interactions with MTN leadership on issues surrounding external stakeholders to maintain a high level of service and support.
• Assists the Chief Stakeholder Engagement Officer, Chief Operating Officer, Director, Hospital Services, and the Quality Systems Department in collecting and analyzing data to assist in research and/or improvement activities.
• Participates in Strategic Planning teams to help fulfill MTN strategic planning goals.

HOSPITAL SERVICES

• Remains available for 24-hour telephone support for Hospital Services staff.
• Performs all responsibilities of a Hospital Services Coordinator (HSC).
• Ensures a smooth and efficient workflow of HSC job responsibilities, including in the absence of one or more team members, by providing direct assistance with job duty coverage, if necessary, to ensure deadlines are met and work is completed on time.
• Performs competency audits to assess compliance to policy and procedures.
• Regularly assesses and guides performance of assigned staff through individual case progression and debriefings.
• Collaborates with Director, Hospital Services and Chief Stakeholder Engagement Officer to develop and implement hospital engagement strategies based on needs analysis.
• Serves as a resource to Hospital Services team to navigate hospital and FH/ME relationships, policies, and procedures.
• Serves as an internal consultant in developing professional education programs to ensure accuracy and integrity of information, and consistency of content.
• In collaboration with Director, Hospital Services, develops and updates educational materials to ensure content relevance and consistency.
• Ensures Hospital Services Orientation plan remains current by regularly updating resources.
• Actively participates in the planning and development of external stakeholder educational program planning and execution.
• Regularly assesses and identifies opportunities for improvement in hospital relationships and supports improvement initiatives.
• Coordinates and serves as lead to plan, develop and facilitate monthly Hospital Services department meetings.

QUALIFICATIONS AND PHYSICAL DEMANDS

• Undergraduate degree in biological or social sciences required; RN or other allied health certification desired, Master’s degree preferred
• 5 years experience as an HSC or a combination of experience and education providing equivalent knowledge required.
• Ability to work a minimum of 40 hours per week and remain available for 24-hour telephone support for HSC staff when not on PTO. Required to work for extended periods of time with few breaks.
• Detail oriented, organized, excellent tracking/reporting skills, effective written and verbal communication.
• Strong organizational, problem analysis and decision-making skills. Demonstrated ability to motivate peers and achieve cooperation.
• Microsoft Office proficiency required.
• Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
• Ability to lift 50 pounds and transfer short distances.
• Possess ability to operate telephones, computers and office equipment.
• Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
• OSHA Category II – Occasional exposure to bloodborne pathogens while performing assigned job duties. Bloodborne pathogens protection is required.
• Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Belonging: Intentionally connects with colleagues by embracing differences and finding commonalities to create a workplace where all employees feel safe and genuine at work. Models the philosophy that lived experiences make individuals unique by respecting and seeking to understand beliefs, values and opinions that are new or different from their own. Represents through actions and influence, the idea that diverse perspectives make MTN stronger as we serve our mission.

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position they desire, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.