What are the responsibilities and job description for the Tissue Services Shift Leader | Full Time | Westwood position at Midwest Transplant Network?
Responsible for oversight of tissue recovery activity on assigned shift.
ESSENTIAL JOB FUNCTIONS
ADMINISTRATION
- Provides timely feedback to tissue department leadership on employee education and training needs.
- Supports the Tissue Services leadership team with interviewing qualified Tissue Recovery staff.
- Conducts huddle with team to ensure work is planned accordingly for shift and reports deviations or issues to Administrator on Call (AOC).
- Coordinates shift staffing to call in extra assistance or develop plans with AOC in instances of high case activity.
CLINICAL
- Responsible for clinical oversight of tissue activities, including adherence to strict safety protocols, on assigned shift, as training preceptor and mentor to tissue procurement staff.
- Responsible for ensuring staff clinical performance is consistent with policies and procedures for the safe recovery of tissues.
TISSUE RECOVERY
- Ability to perform all aspects of tissue and cornea recovery producing high quality donor tissue.
- Ensures compliance with FDA, AATB and Processor regulations/standards/SOP’s
- Strong working knowledge of medical terminology, general anatomy, and disease processes.
- Identifies and ensures a safe and aseptic work environment in all circumstances.
- Ability to establish and maintain positive relationships with internal MTN staff, hospital staff, processing partners, funeral homes and others involved in the donation process.
- Ability to conduct appropriate face-to-face interactions with donor families, if needed.
- Working knowledge of the inter-relationships of departments and services provided by MTN.
- Demonstrated time management skills and ability to prioritize donor case activity and other duties/projects.
- Participates in departmental growth and improvement activities.
- Ability to serve as a resource to other departments.
- Serves as a role model for the MTN B-REAL behavioral competencies by actively supporting, reinforcing, and exhibiting behaviors in alignment with the B-REAL core values.
QUALITY
- Strong working knowledge of department quality assurance standards, processes, and procedures, including ability to accurately identify and correct paperwork errors and complete staff member training in real time.
- Demonstrated advanced knowledge of disease processes and related conditions to properly ensure safe tissue recovery.
- Provides timely reports to management on any variances in the application of MTN’s department policies and procedures.
- Ensures the quality assurance of shift huddles with AOC and outgoing shift, guaranteeing the proper case hand-off and continuity for seamless transitions. This includes the documentation of any issues identified.
- Completes necessary follow-up with TPC’s on designated shift related issues or occurrences.
QUALIFICATIONS AND PHYSICAL DEMANDS
- Associates degree in biological sciences or allied health, or equivalent knowledge and skill required. Bachelor’s degree preferred.
- A minimum of three years of experience as a Tissue Procurement Coordinator. Two years experience as a TPC II preferred.
- CTBS certification or ability to obtain certification within two test cycles required.
- Ability to work a minimum of 36 hours per week, participate in rotating holiday on-call schedule and cover at least 2 Saturday shifts every 6 weeks, and may be required to assist with on-call department coverage. Required to work and remain standing for extended periods of time with few breaks.
- Must maintain a valid driver’s license in accordance with MTN motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Must be able to travel within the service area by ground or air.
- Excellent organization and time management skills; ability to function independently and collaboratively; demonstrated problem-solving and creative thinking skills and well-developed personal stress management skills.
- Ability to independently lift, move and transfer up to 50 pounds and up to 75 pounds with assistance over short distances.
- Possess good fine and gross motor dexterity to support the frequent handling and use of surgical instruments during recovery tasks.
- Possess ability to operate telephones, computers and surgical equipment.
- Ability to speak and communicate clearly to accurately convey information to donor families, hospital staff and transplant/procurement personnel in person or by phone.
- OSHA Category I – Exposed regularly to bloodborne pathogens while performing assigned job duties. Bloodborne pathogens protection is required.
- Home internet and wireless phone access may be required outside of work hours.
MTN BEHAVIORAL COMPETENCIES
Belonging: Intentionally connects with colleagues by embracing differences and finding commonalities to create a workplace where all employees feel safe and genuine at work. Models the philosophy that lived experiences make individuals unique by respecting and seeking to understand beliefs, values and opinions that are new or different from their own. Represents through actions and influence, the idea that diverse perspectives make MTN stronger as we serve our mission.
Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.
Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.
Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.
Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.
It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws. In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment
MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position they desire, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.
