Surgical Counselor

,Why Join Cleveland Eye Clinic?

The Cleveland Eye Clinic is a full-service state of the art ophthalmic practice, which has served the Cleveland Area since 1943. Patient care and comfort is our first priority. Our doctors help people reach their full visual potential through experience-focused, leading-edge eye care excellence. We specialize in the latest eye care technology and treatment for a variety of eye conditions and are committed to the well-being of the greater northeast Ohio community. If you are a hard-working individual interested in learning more about eye care from the best in the industry then the Cleveland Eye Clinic is the place for you. Apply and join our growing team today!

What are your responsibilities?

As a Surgical Counselor you will provide exceptional care for our patients by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally explains the physician’s diagnosis, the surgical procedure, and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets, and video. The Surgical Counselor handles all surgery scheduling process and advises patients on financial obligations which may include the establishment of payment plans

• Prepare medical charts for surgical evaluations (cataract / retinal / glaucoma / cornea / lids, etc.) performed by our physicians at practices throughout the local area
• Educate patients on the newest technologies and advancements in the field of cataract surgery
• Obtain any prior approvals or authorizations needed from insurance companies
• Schedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist and surgery center
• Prepare and organize surgery charts and mailing any necessary paperwork
• Inform patient of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow up care
• Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
• Verify medical benefits for surgery and injections
• Discuss benefits and costs of non-covered benefits with patients. Secure any out of pocket financial requirements from patient
• Complete consent and other necessary forms for surgery
• Interface with Billing Department as needed
• Relay all surgical booking forms and charts to the surgery center in a timely manner
• Maintain a professional relationship with referring physicians from neighboring communities
• Perform other duties as assigned

Required

• High school diploma or GED
• Demonstrated customer service skills
• Excellent written and verbal communication skills

Desired

• Previous ophthalmology or healthcare experience
• Highly motivated, detail-oriented and organized
• Able to multi-task and meet deadlines
• Willing to travel to multiple, local offices
• Entry Level
• Typically 0-2 years of experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person