Will Call Support Specialist

Summary :

We are seeking a dedicated and detail-oriented Will Call Customer Support Specialist to join our team. In this role, you will be responsible for efficiently processing returns and credits, ensuring an exceptional experience for all customers. Your ability to handle customer inquiries with professionalism, accuracy, and urgency will be crucial in maintaining our high standards of customer satisfaction. The ideal candidate will be committed to delivering the best service in the industry.

Customer Support

• Respond to customer requests for returns & credits via email and phone.
• Process returns and credit requests, including order entry for replacements.
• Check stock availability, track order and delivery status, and other necessary data.
• Communicate with vendors, warehouse team, and Accounts Payable as necessary to process returns.
• Follow appropriate procedures when determining if material will be returned to factory, warehouse, or scrapped in field.
• Partner with suppliers to process direct returns to factory.
• Issue credits as outlined by Banner internal procedures.
• Create positive customer experiences through email, phone, and written communications.
• Utilize required systems including P21 and Salesforce to process returns & credits, maintain accurate records, and respond to customer inquiries.

Will-Call Counter Support

Inter-Departmental Communication

Qualifications