What are the responsibilities and job description for the BDC Call Center Service Representative - Automotive Dealership position at Midwestern Auto Group (MAG)?
BDC Call Center Representative - Service, Automotive Dealership
Midwestern Auto Group (MAG)
Are you a customer service orientated individual with desire to control your own income?
Do you take pride in high quality work and enjoy a fast-paced environment?
If so, we have a fantastic opportunity to start a rewarding career.
Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus in Dublin, Ohio. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.
At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.
We are looking for qualified individuals with diverse backgrounds and experiences, continuous improvement values, and a strong work ethic.
If your goals and values align with MAG’s, we want you to join our team.
About this Position:
The BDC Call Center Representative - Service, is responsible for actively managing customer service outreach, inbound phone calls, and customer retention.
Responsibilities include:
- Makes 100 outbound calls per day as a minimum
- Meets & exceeds scheduled appointment goals per day
- Handles all inbound service customer inquiries including follow-up with customers in a prompt, courteous manner, letting each customer know they are our number one priority
- Effectively communicates with customers and prospects according to their preferred method of communication, whether by phone, email, or in person
- Actively communicates with prospective service customers until they are ready to set an appointment and visit the dealership
- Collaborates with service team and maintains positive working relationships
- Obtains customer information and keeps accurate data
- Maintains dealership standards for response time
- Handles minor customer complaints and misunderstandings
- Ensures achievement of CSI/NPS targets
Qualifications:
- Strong verbal and written communication skills
- Ability to work in a team environment
- Previous customer service experience required
- Knowledge of dealership products and services preferred
- Knowledge of automotive service operations preferred
- Prefer 1-3 years related experience or equivalent combination of education and experience
Competencies:
- Customer service orientation
- Self-motivated
- Performance driven
- Interpersonal savviness
- Collaboration
- Communication (verbal & written)
Total Rewards:
- Competitive base pay plus commission
- Medical, Dental and Vision
- Life, Short-Term, and Long-Term disability
- Paid time off: vacation, holidays, and sick time
- 401K with company match up to 4%
- Discounted manufacturers lease program
- Service and parts discounts
- Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays
Career Growth:
- Training and development programs to advance knowledge & skills
- Growth & promotional opportunities
MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
