Excellent job opportunity for Support Engineer Role

Hello,

Greetings from Midwestern IT !!

We are hiring for a Support Engineer !! Please find the Job description.

Role : Mid level / Junior level / Entry level Data Analyst

Location : Hybrid and Onsite (Kansas)

Employment Type : W2 Contract

Work Authorization : GC, H4 EAD & USC.

Key Responsibilities :

• Troubleshoot and resolve software, hardware, and network issues for customers.
• Work closely with customers to identify issues and provide timely and effective solutions.
• Document and track customer issues using support ticketing systems.
• Reproduce and escalate technical issues to engineering teams when necessary.
• Collaborate with cross-functional teams (e.g., product, engineering) to improve the customer experience.
• Develop and maintain knowledge base articles and customer documentation.
• Provide training and guidance to customers on software functionality and best practices.
• Monitor and maintain the health of customer systems by performing regular checks.
• Continuously improve support processes to ensure faster response times and better customer satisfaction.

Qualifications :

Freshers can also apply for this role.

I am waiting for your call / email.

Thanks,

Janvi Dhomane| Midwestern IT Inc

608-518-3736

janvi.d@midwesternit.com

333 N Randall Rd, Suite # 152, St. Charles, IL 60174