Overview :
At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.
This position is an entry-level Deposit Operations role focused on support for MidWest One debit card services (new cards being ordered, reissue of expiring cards, and fraud resolution associated with cards). This role also includes the balancing of the Banks ATMs.
Responsibilities :
- Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.
Follows Reg E and Mastercard guidelines when processing debit cardholder disputes which ensure that required timeframes are met.
Follows procedures when handling the Compromised Card lists that are sent to the bank.Processes, orders and maintains records of ATM / Debit card applications.Processes, orders and maintains records of reissued ATM / Debit cards.Reviews Falcon alerts and administers the Falcon Fraud Detection Program at the bank.Balances the Banks ATMs :Balances the General Ledger account for ATM and cardholder activity on a daily basis.
Reviews cardholder exception reports on a daily basis.Assists the Deposit Operations Team Leader to review and update duties, responsibilities, and procedures associated with this role on at least an annual basis.Assists other Deposit Operations team members as necessary :Completing deposit verifications;
Completing research requests;Responding to miscellaneous internal and external customer requests;Assures debit card services support maintains compliance with all Bank policies and procedures as well as applicable state and federal banking regulations.Assists with clean-up projects.Performs other duties as assigned.The Perks!
Competitive base compensation with additional performance-based incentives (incentives vary depending on role)Career development and continuous learning opportunitiesPaid Time Off, Paid Holidays, Parental / Grandparent Leave, and more100% vested 401(k) Retirement Plan with company matchMedical, Dental, and Vision insuranceFlex spending plan & Health savings accounts with employer contributionStudent Loan Debt Reduction Program & Tuition Assistance PlanEmployee Stock Ownership PlanEmployer provided group life insurance with option to purchase additional life insurance for you and your family membersEmployer provided long term and short term disability insuranceAdditional Insurance options to meet your personal needs : Critical Illness and Accident insuranceWellness ProgramFree banking services and other financial services discountsTake Your Dog to Work Day in JuneEmployee Rally Day- a day of celebration and recognition!Qualifications :
Post high school education preferred or equivalent combination of education and related work experience.In addition to education, prefer 1 year of experience in a support-related role. Banking or financial experience is preferred.We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.
Now that you know more about us and the position, next step is for you apply so we can learn about you!
