Business Process Officer - req31223

Business Process Officer

Job #: req31223

Organization: MIGA

Sector: Other

Grade: GF

Term Duration: 4 years 0 months

Recruitment Type: International Recruitment

Location: Washington, DC,United States

Required Language(s): English

Preferred Language(s)

Closing Date: 1/30/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? The Multilateral Investment Guarantee Agency (MIGA) is a member of the World Bank Group with a mission to promote foreign direct investment into developing countries to help end extreme poverty and boost shared prosperity on a livable planet. MIGA houses the World Bank Group (WBG) guarantee platform which brings together products and experts from the World Bank, International Finance Corporation (IFC), and MIGA for simplicity, efficiency, and speed.

MIGA serves as a one-stop shop for all WBG guarantee business, providing the best guarantees solutions for clients to meet project needs and development priorities. The platform provides three types of coverages: credit guarantees for loans to the public or private sector; trade finance guarantees for trade finance projects involving public entities; and political risk insurance against non-commercial risks for private sector projects or public-private partnerships. For more information, visit www.miga.org .

Department Context And Job Description

The Information and Technology team within MIGA Finance and Risk (MIGFR) is looking for a Business Process Officer with strong analytical and technical skills. This role involves working with internal clients and a global development team to develop and implement business solutions. The Business Process officer will collaborate with IT operations, business teams, and third-party vendors to create web/mobile applications and portal solutions that integrate with WB systems.

The IT team delivers high-quality information and technology solutions across MIGA's business units, including Corporate Finance, Risk Management, and more. We also build scalable, reliable IT services to meet emerging business needs and support MIGA’s core processes. This position coordinates daily activities between the Washington, DC team and the offshore team in Chennai, supporting multiple applications across various technologies and platforms.

Duties And Accountabilities

The position requires a detailed-oriented person with experience in managing business requirements, products solutions for key business goals and strategic decisions. The candidate should be adept at troubleshooting, translating business processes into requirements, and familiar with all SDLC stages to meet tight deadlines. Responsibilities include analyzing business unit activities, recommending projects, and making timely corrections to governance, processes, and information structures. The role involves showing alignment between strategic goals and business decisions regarding products, services, partners, suppliers, organization, capabilities, and IT initiatives. The focus is on assessing business motivations and operations using industry-standard frameworks to develop an integrated view of the business unit or project within the enterprise.

Essential Job Functions

• Interface with the business client to understand business needs and requirements, and to help develop and maintain the client relationship
• Identify business and functional requirements by working with application end-users, and lead the collection, analysis, documentation, and coordination of those requirements
• Develop and maintain business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans
• Document business processes and workflows, develop and maintain business process models
• Maintain a comprehensive chronological trail of requirements and agreements and actively contribute to the project change control process. Document and manage issues and actions
• Participate in the evaluation of new products or initiatives to determine the technology support required
  
  

As a Product owner, the responsibilities may include, but are not limited to, the following:

• Plays a crucial role in driving product development and ensuring alignment with the project/program strategic objectives.
• Define and communicate the product vision and strategy to all stakeholders including the development team.
• Creates and maintains a clear and prioritized product roadmap.
• Collaborates with stakeholders to ensure alignment with business goals.
• The Product Owner will also lead the business analysis phase of complex and large size projects, often providing direction to more junior resources and directing vendors as appropriate.
• Facilitate and lead requirements gathering (user story definitions in the case of agile projects) sessions with MIGA business, subject matter experts and teams, producing basic documentation while addressing their ongoing project needs.
• Contributes to the development of project plans, identifies key milestones, and raises critical project issues.
• Conduct business process analysis meetings with business users and document in detail system processes in diagrammatic and textual format, as-is process maps etc. ensuring they are correctly documented to solve the needs of the business.
• Engages with the development team to ensure requirements are fully understood and accurately delivered.
• Manages the engagement with the business partners on the scope and regularly briefs the business stakeholders on its progress.
• Validate and obtain sign-off for functional requirements/specifications.
• Initiate and manage prioritization of requirements with business and vendor teams.
• Track and report on project functional progress against defined requirements throughout the project life cycle
• Creates/verifies user acceptance test cases and liaise between the client and the vendor during user acceptance testing
• Collaborate with QA lead to ensure Testing Strategy covers all Business Requirements
• Serves as an authoritative expert and senior resource in the organization for other senior professionals for all the processes and product the individual will be assigned to
  
  

Selection Criteria

• Master's degree in business administration, computer science, information systems or a related field with at 5 years of relevant experience (MANDATORY) or an equivalent combination of education and experience.
• Proven track record as a Product Owner or business analysis in a large enterprise-wide system implementation program (MANDATORY)
• Experience working on Business Process Management/Investment/Trade Related Products and Systems is a huge plus
• Prior experience working with Multilateral Development Banks (MDB’s) or Developmental Financial Institutions (DFI’s) will be a huge advantage
• Strong product visioning and facilitation skills to lead requirements elicitation workshops planning and preparation, presentation, knowledge capture and follow-up.
• Solid understanding of product management principles and practices. Familiarity with Agile methodologies, particularly Scrum or Kanban
• Certified Business Analyst Professional (CBAP) certification, Certified Scrum Product Owner, or experience leading team is preferred.
• Client Understanding and Advising: Should be able to advise the client and help them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.
• Looks at issues from the client’s perspective and advocates for clients within own area as well as urges others to focus on meeting client needs. Works with others across the VPU to define client needs and develop the best approach to meet client needs (e.g., finds appropriate solutions and negotiates internally for needed resources and support).
• Strong and proven experience in documenting business requirements, use cases, functional and non-functional requirements, traceability matrix, etc. - Gathers information to expand working knowledge of the business or product supported to include key processes and operational aspects that impact successful execution of business functions.
  
  

Certifications

• Lean Management, Six Sigma, or similar certification (preferred)
  
  

Required Skills/Abilities

• Strong process analysis skills and ability to suggest improvements for efficiency and effectiveness of solutions based on industry best practices
• Knowledge of business analysis best practices (such as BABOK) and ability to effectively apply them
• Advanced knowledge of specific business area, process, workflows, standards, and business practices
• Proven conceptual, analytical, and judgmental skills
• Excellent verbal and written communication skills and ability to communicate well with all levels, technical as well as non-technical stakeholders
• Ability to work directly with clients and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus
• Leadership skills and ability to work well with diverse team members, often in multiple locations
• Ability to work with different points-of-view and lead the team to convergence, while always keeping the project objectives in sight
• Strong presentation and facilitation skills
• Excellent personal organization skills and ability to take things to closure without follow-ups
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC , including our values and inspiring stories.