What are the responsibilities and job description for the Cabin Steward/Valet position at Migis Lodge on Sebago Lake?
Job Title: Cabin Steward
About the Role
We are seeking a motivated and friendly individual to join our team as a Cabin Steward. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.
Key Responsibilities:
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting.
- Engage guests in conversation and actively orient them to the property, amenities, and experiences.
- Thank guests with genuine appreciation and bid them a fond farewell at departure.
- Actively listen to and respond positively to guest questions, concerns, and requests.
- Anticipate guest service needs and proactively approach guests needing service or assistance.
Physical Demands:
- Lift and move guest luggage, hotel supplies, heavy boxes, maintenance equipment weighing more than 50 pounds.
- Place luggage in appropriate areas in guest accommodations or luggage storage areas according to property specifications or guest requests.
- Assist guests with unloading and loading luggage from vehicles.
- Park cars for guests or if requested, according to property procedures.
- Return car keys to designated area assigned at each property.
Requirements:
- Must be eligible to work in the United States of America.
- Must be at least 18 years of age.
- Ability to communicate in English, both orally and written, with guests and employees.
- Ability to work as a part of a team.
- Active listening and observation skills.
About Us
Migis Lodge on Sebago Lake is Maine's premier lakeside full American plan resort, offering a unique blend of natural beauty, relaxation, and adventure. We are committed to providing exceptional service and creating unforgettable experiences for our guests.
