What are the responsibilities and job description for the Resort Guest Services Specialist position at Migis Lodge on Sebago Lake?
As a Resort Guest Services Specialist at Migis Lodge on Sebago Lake, you will play a critical role in ensuring that our guests have a memorable and enjoyable stay. Your responsibilities will include greeting and welcoming guests, assisting with luggage, and providing information about our resort and its amenities.
Key Responsibilities
- Greet and welcome guests upon arrival, and bid them farewell upon departure.
- Assist guests with luggage and other items, such as folding laundry or arranging for extra towels.
- Provide information about our resort and its amenities, including activities, dining options, and local attractions.
- Answer guest questions and resolve any issues that may arise during their stay.
- Work collaboratively with other departments to ensure that guests receive a seamless and enjoyable experience.
Requirements
- Must be at least 18 years of age.
- Ability to communicate in English, both orally and written, with guests and employees.
- Ability to work as a part of a team.
- Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.
- Active listening and observation skills.
- Ability to work under pressure and deal with deadlines and stressful situations.
