What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative position at Migra 411, LLC?
We are a dedicated law firm providing legal services and guidance to families and immigrants on matters such as visa applications, green cards, citizenship and naturalization, deportation defense, and employment authorization for non-citizens.
Job Description
We are seeking a Customer Service Representative to join our team.
The ideal candidate will have strong communication and problem-solving skills, the ability to multi-task effectively, and a compassionate and professional approach when interacting with clients. This role requires handling inbound and outbound calls, assisting clients with inquiries, and ensuring that each interaction is handled with respect and kindness.
Responsibilities and Duties
- Manage a high volume of inbound and outbound calls professionally and efficiently.
- Identify customer needs, clarify concerns, research issues, and provide accurate solutions.
- Build and maintain positive relationships with clients by going the extra mile to ensure their needs are met.
- Schedule and confirm client appointments.
- Maintain detailed and accurate records of client interactions.
Qualifications
- (*) required.*
- Strong communication and interpersonal skills.
- Ability to stay calm and professional in high-pressure situations.
- Experience in customer service or a related field is preferred but not required.
- Ability to multi-task and prioritize efficiently in a fast-paced environment.
Education
- High School Diploma or GED (Required).
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Ability to Relocate:
- Winder, GA 30680: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
