What are the responsibilities and job description for the Front of House Staff - Scooper position at Miharu Ice Cream?
About us
Miharu Ice Cream is a small business in Oakland, CA. We are customer-centric, fun and social. We love ice cream, and serving our customers unique and craveable treats!
Our work environment includes:
- Growth opportunities
- On-the-job training
- Lively atmosphere
- Safe work environment
Scoopers are responsible for maintaining positive customer interactions. Scoopers prepare customer orders as well as provide samples, answer questions regarding menu items, handle transactions, and assist the customer in reasonable requests. Other tasks include stocking FOH supplies, stocking ice cream and toppings, keeping customer areas clean, making cones, maintaining dishes, and completing relevant checklists.
Physical Requirements
- Able to do repetitive motion (ie: scooping, cones)
- Able to lift, move, and carry up to 50 pounds
- Able to stand on feet for extended periods of time
- Able to work and organize in freezer (coats and gloves provided)
- Able to move quickly and efficiently
Expectations
- Has or will obtain a Food Handler’s Card within 2 weeks of hire
- Able to listen and complete customer orders
- Able to follow recipes and instructions
- Able to multitask in a fast paced environment
- Knowledge of menu items, ingredients, and procedures
- Understands how the product should taste and look
- Knowledge of Toast POS system
- Flexible to switch tasks and help where needed
- Taking initiative with responsibilities
- Respectful and thoughtful interpersonal interactions
- Follows Miharu Ice Cream’s policies and procedures
- Able to work effectively with a team
- Maintain cleanly customer areas, counter, and storage per health and dairy regulations
Responsibilities
- Engages in positive customer experience
- Practices courtesy and patience when dealing with customers
- Provide samples and complete customer orders
- Assist in customer requests
- Keep ice cream, toppings, and packaging stocked and organized
- Clean dishes as needed
- Follows daily operating procedures and checklists
- Practices food safety
- Follows proper washing and sanitizing procedures
- Knowledge of correct usage and maintenance of equipment
- Help maintain the cleanliness of FOH and storage areas
- Help minimize waste through careful attention and safe food practices
- Help maintain quality control by tasting and following recipes
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Shift:
- Evening shift
- Night shift
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Oakland, CA 94612 (Required)
Ability to Relocate:
- Oakland, CA 94612: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18