What are the responsibilities and job description for the Floor Manager position at Mika Coral Gables?

Job Description

Mika Restaurant is seeking a dynamic and detail-oriented Service Floor Manager to oversee the daily operations of our service team and ensure an exceptional guest experience. The Service Floor Manager will be responsible for managing the front-of-house staff, ensuring efficient service flow, handling guest concerns, and upholding Mika’s high standards of service and hospitality. This leadership role requires strong communication skills, a keen eye for detail, and the ability to thrive in a fast-paced, high-energy environment.

Key Responsibilities :

Staff Supervision & Training :

Lead, motivate, and supervise the front-of-house team, including servers, bartenders, and host / hostesses.

Ensure staff is well-trained on menu offerings, service standards, and restaurant procedures.
Conduct ongoing training to maintain high performance and consistent service.
Manage daily floor assignments and ensure optimal team coverage during service hours.

Guest Experience :

Monitor the dining room to ensure guests are being greeted promptly and attended to throughout their meal.

Handle guest complaints or concerns with professionalism and resolve issues to ensure satisfaction.

Foster a welcoming and positive atmosphere by leading by example and engaging with guests.

Ensure all guest requests and special accommodations are met with attention to detail.

Operational Oversight :

Oversee the smooth operation of service during peak hours, ensuring all front-of-house functions are executed efficiently.

Collaborate with the kitchen and bar teams to maintain proper communication and flow between the front and back of house.

Ensure that the dining area is clean, organized, and well-maintained throughout service.

Monitor the pacing of service to ensure timely delivery of food and drinks.

Inventory and Ordering :

Help manage front-of-house inventory and ensure adequate supplies of service-related items (e.g., glassware, napkins, etc.).

Assist with ordering supplies and restocking when necessary.

Team Development :

Conduct regular performance reviews and provide constructive feedback to staff members.

Address any personnel issues or performance concerns promptly and professionally.

Inspire a team-oriented environment and encourage positive interactions among team members.

Administrative Duties :

Assist with staff scheduling, ensuring appropriate coverage for shifts.

Handle cash management and POS reconciliation at the end of each shift.

Assist the Restaurant Manager and General Manager with administrative tasks as needed.

Qualifications :

Previous experience in a supervisory role within a fine dining or upscale restaurant environment is required.

Strong understanding of restaurant operations, including floor management, customer service, and team leadership.

Excellent communication, organizational, and problem-solving skills.

Ability to manage multiple tasks and priorities in a fast-paced environment.

A positive, approachable attitude with a focus on creating exceptional guest experiences.

Strong leadership skills with the ability to motivate and inspire a team.

Knowledge of POS systems, restaurant software, and cash handling procedures.

Availability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements :

Ability to stand for long periods of time and move throughout the restaurant during service.

Ability to lift up to 25 pounds (e.g., trays, supplies, etc.).

Why Mika Restaurant?

At Mika Restaurant, we believe in creating a collaborative and positive work environment where our team can thrive. As a Service Floor Manager, you will have the opportunity to grow your leadership skills, work with a dedicated and passionate team, and contribute to the success of a premier dining destination. We offer competitive compensation, professional development opportunities, and a dynamic work atmosphere.

If you are a motivated and experienced hospitality leader with a passion for exceptional service, we’d love to meet you!

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