What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Mike Alsop Rockville Chevrolet?
Mike Alsop Rockville Chevrolet is seeking an experienced Automotive Service Advisor to join our service department. In this role, you will handle the daily service operations for our customers, ensuring excellent customer service, and maintain efficient workflow.
Duties:
- Schedule appointments via telephone using Xtime.
- Greet customers and provide excellent customer service.
- Increase customer satisfaction by building customer relations.
- Listen to customer concerns and accurately document them.
- Create work orders and schedule appointments for service.
- Communicate via phone and email in response to questions, problems, and complaints including follow-up to ensure timely and accurate service.
- Ensure customer data is up to date by confirming address, phone, email, etc.
- Communicate with technicians to ensure timely completion of repairs.
- Provide estimates for repairs and obtain customer approval.
- Process payments and handle cash transactions
- Maintain a clean and organized work area.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Requirements:
- Excellent teamwork.
- Proactive attitude.
- Dependability and punctuality.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Cash handling experience is a plus.
- Hours: Monday - Friday 8am-5pm and Saturday 8am-12pm
Experience in automotive dealership, service department is a plus.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- Auto Service center: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $22