Union Parts Counter Person

Mike Anderson Chevrolet is looking for an Experienced Full Time Parts Counterperson to join our growing family.

At Mike Anderson Chevrolet of Chicago, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Mike Anderson Chevrolet of Chicago is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. 

Summary:

Sells parts to all customers, over the counter, through the shop or on the phone.

What We Offer:

• Local 731 Union Benefits

• Discounts on products and services

• Career advancement opportunities, promote from within

• Clean and professional work environment

• Paid Holidays

• Paid Vacation and Personal Days

Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

• Oversee the parts sales process from start to finish

• Communicate with customer on parts status

• Be able to read and understand the parts catalog when looking up parts.

• Answers phone calls, providing price quotes and other information

• Provides high level service to internal and external customers.

• Notifies the service advisor and the customer when special ordered parts have been received.

• Follows up on back-ordered parts.

• Replenishes assigned inventory daily.

• Pulls and fills orders from stock

• Ensures that all charge sales are signed by the customer.

• Ensures that all customers receive their copy of the invoice.

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Issues and tracks requested shop tools to technicians.

• Maintain a weekly bin checks to ensure accuracy of stock.

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

• Make sure all internal requests for parts are billed on service repair order.

• Receives payment from retail customers or obtains credit authorization.

• Set up orders for daily shipment, delivery, or pick-up

• Keeps front and rear counter areas clean and uncluttered.

• Keeps current on new products and product updates.

• Maintains professional appearance.

• Saturdays will be required.

• Other tasks as assigned.

Qualifications

• Valid Drivers License

• Have a High School Diploma or equivalent

• Have experience with auto parts sales (preferred)

• Ability to work in a fast-paced work environment

• Have strong organizational and time management skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to stand for long periods of time, stoop, kneel, crouch, crawl, reach, and stretch

• Ability to lift and carry 50 pounds